Who operates this website
This website, axiscut-tools.co.uk, is operated by AxisCut Tools LTD, a private limited company registered in England and Wales under company number 17376971. The registered office address is 22 Wellington Way, Leighton Buzzard, England, LU7 3BY.
For any question about this policy or about information you have sent us, write to [email protected].
AxisCut Tools LTD is the data controller for personal information submitted through this website.
What information we collect
We only collect what you choose to send us. There is no account system, no login, no basket and no payment processing on this website.
Through the contact form and the machine tools supply enquiry form, we may receive:
- Your name
- Your email address
- A phone number, if you choose to provide one
- Your business or trading name and website, if provided
- Buyer type, product category and intended use
- Machine type or compatibility requirements, material use, and specification or tolerance expectations
- Estimated quantities, required timeline and delivery or collection preference
- Product information required, safety or documentation expectations and warranty expectations
- Repeat supply interest and your main tooling requirement
- The content of your message and your consent to be contacted about it
We may also receive your email address and message content if you write to us directly by email rather than using a form.
How enquiry forms work on this website
This is a static website with no submission backend configured. When you complete an enquiry form and choose to send it, your browser prepares an email in your own email application containing the details you entered. Nothing is transmitted or stored by this website, and no submission is delivered until you send that email yourself.
This means the information reaches us in the same way as any other email, and is handled as described below.
How we use your information
We use the information you send in order to:
- Read and understand your machine tools or cutting tool supply enquiry
- Reply to you and ask any follow-up questions
- Discuss product category, machine compatibility, material use, specification expectations, quantities, availability, timing, safety expectations and supply terms
- Keep an accurate record of what was discussed and agreed
We do not sell your information, share it for marketing purposes, or add you to a marketing list without you asking us to.
Lawful basis, in plain English
We rely on two lawful bases under UK GDPR:
- Legitimate interests — responding to a business enquiry you have sent us, and keeping records of that correspondence. This is what you would reasonably expect when contacting a supplier about a tooling requirement.
- Consent — where you tick the consent box on an enquiry form, confirming we may use those details to reply to you. You can withdraw consent at any time by emailing us.
Where we are required to keep correspondence for legal or accounting reasons, we rely on legal obligation.
Email communication
Enquiries and replies are handled by email. Email is not a fully secure medium, and messages may pass through third-party mail providers in transit. Please do not send anything through email or the forms on this website that you would not be comfortable sending in an ordinary business message.
What not to send us
Please do not submit payment details, confidential supplier agreements, machine access credentials, unsafe operating instructions, proprietary drawings, restricted product requests, private customer data or sensitive commercial documents through this form. Detailed tooling and machine information should be discussed directly.
If you send information of this kind anyway, we will delete it where practical and will not act on it.
How long we keep information
Enquiry correspondence is kept only for as long as it is useful for the enquiry and any supply discussion that follows, and for a reasonable period afterwards in case the requirement returns or a record is needed. Where correspondence leads to a transaction, records may be kept longer to meet UK accounting and tax requirements. Correspondence that leads nowhere is deleted once it no longer serves a purpose.
You can ask us to delete your enquiry correspondence sooner by emailing us.
Who else can see your information
We do not share enquiry information with third parties for their own purposes. Our email and website hosting providers process data on our behalf as part of delivering those services. Information may also be disclosed where we are legally required to do so.
We do not transfer your information outside the UK or European Economic Area other than as part of standard email and hosting infrastructure.
Your rights
Under UK data protection law you have the right to:
- Ask what personal information we hold about you and receive a copy
- Ask us to correct information that is inaccurate or incomplete
- Ask us to delete information where there is no continuing reason to keep it
- Ask us to restrict how we use your information while a concern is resolved
- Object to our use of your information based on legitimate interests
- Withdraw consent where consent is the basis we are relying on
- Ask for your information in a portable format, where applicable
To exercise any of these rights, email [email protected]. We will respond within one month.
If you are unhappy with how we have handled your information, you can raise it with us first, and you also have the right to complain to the Information Commissioner's Office at ico.org.uk.
Cookies
This website uses only essential cookies and local browser storage. Full detail is set out in the cookie policy.
Changes to this policy
This policy may be updated as the website or the way we handle enquiries changes. The date at the top of this page shows when it was last revised.